FAQ
Coffee Resting
We recommend a resting phase of 7 to 10 days before brewing your coffee. Typically, coffee reaches its peak flavour two to three weeks after roasting. However, this can vary based on the processing method and roast level. Generally, more processed or darker roasted coffees may peak sooner, while traditionally processed coffees may take longer to reach their best flavour. If you need detailed suggestions or guidance, feel free to ask!
Brewing Guide
For espresso, we recommend a brewing ratio of 1:2.2 to 1:2.5 for a full shot, while for milk-based beverages, a ratio of 1:1.8 to 1:2 is ideal. When it comes to brewing filter coffee, there can be significant variations depending on the tools used, water quality, and settings. While we believe that the perfect cup of coffee is more of a concept than a strict recipe—heavily influenced by personal taste and cultural preferences—we suggest aiming for a TDS (Total Dissolved Solids) level of 1.25% to 1.35% for the best flavour experience.
Shopping Policy
All local orders will be delivered by SF Express. For transactions over HKD 400, the shipping fee is on us! :)
We accept orders throughout the week, with a cut-off time each Tuesday at 12:00 PM. All orders will be processed and shipped on Wednesday.
Cancellation and Refund Policy
Once payment is processed, cancellations of orders cannot be accepted.
In the event that you receive faulty or incorrect items, or if anything is missing, we will gladly offer a partial or full refund based on the situation. Please contact us as soon as possible—no later than two weeks after your purchase—to request a refund. To facilitate the process, we may ask for supporting evidence, such as photographs or a description of the issue.